Placing an Order
How do I purchase from IvoryAndArt.com?
How does the shopping cart work?
What happens when an item is out of stock?

Tracking an Order
How long does it take to receive my order?
How do I know if my order shipped?
What if I don’t get an order/shipping confirmation?
What happens if I don’t get my order when I expected to
receive it?
How do I track my order?

Shipping Information
What are my shipping options?

Payment Information
What are my payment options?
When paying with a credit card, at what point does IvoryAndArt.com charge my credit card account?

Returns
What is the IvoryAndArt.com return policy?
How do I return a product?

Your Account
How do I create an account?
How do I change my billing/shipping address?
Can I reset my password?
How do I unsubscribe from IvoryAndArt.com emails?

Staying Informed
What are your special offers?