Free Shipping on every order. Save 10% Join to our Members Club Getnyour free Antique guide
 
Return Policy
Wholesale | Ask Us | Website Feedback | Returns

Return Policy

RMA Request Form

Please complete all fields on this form and click on the SUBMIT button to receive a RMA# via e-mail.

* Required Fields

Your Application had been submitted!

Order #:*

Prefix:

First Name:*

Last Name:*

E-mail address:*

Product being returned:*

Condition of Product:*

Reason For Return*

Comments:


Your personal information is safe with us. We will not share it, except as necessary to fulfill product orders or provide services on your behalf. For additional information, please see our Privacy Statement.

  • Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at IvoryAndart.com, you may return a product for a full refund less shipping.*

  • To qualify you must obtain an RMA# and return your item(s) within 30 days of receipt of your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number.)

  • Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact IvoryAndart Customer Service at 1-888-ART -7X24,24 hours a day , seven days a week. Please follow the instructions below carefully before returning items.

Return Procedure

  • Obtain your RMA# within 30 days  of receipt of your order via e-mail by submitting the short form or via phone by calling us at 1-888-ART -7X24,24 hours a day , seven days a week.

  • All parts, pieces and printed materials must be in their original packaging.

  • Please include a copy of your invoice and RMA# with your return.

  • Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.

  • Mail your return to:

    IvoryAndart.com
    Sheraton - TLV Hotel
    Hayarkon 115, TLV,Israel,63573

    IvoryAndart is an online retailer. Please note that we are unable to process walk-in returns.

  • Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.



* Excludes special promotions & Product Sales(No return for any Items on Sale or any item that bought at special price or during promotion).
 


IvoryAndArt Resources

Happy New Year - Year of the Snake 2013!

The Snake has been an important part of all myths from the Hindu mythology to the Christian. But in the Chinese Zodiac Snake holds a key position of an interesting person, a great seducer, charming and a social person. Snake is known for his charisma and strength in the Zodiac calendar. Though the Snake has loads of positive attitude, they are prone to dominate in relationships. They are mystical and remain committed to their belief systems.

With high energy and confidence, the zodiacs that best compliment the Snake are Ox, Horse, Rooster, Dog and Sheep. Other animals that can share a cordial relationship are Tiger, Rabbit, Dragon and Rat. At any cost avoid the Monkey or even another Snake. Read all article about YEAR Of The Snake

.

Browse our beautifully Zodiac Collection

Mammoth ivory, Elephant Ivory - real or fake?

There is always a fear that the ivory sculpture that you bought might turn out to be a fake, because as a layman you may not be able to differentiate between a clever replicas and real ivory. However, with experience in this field and handling nearly all types of ivory, it becomes easy to differentiate just by seeing it.

Even though pure ivory can be of various quality and types, the fake ivory is made from resins. The powder that is left after sawing/carving ivory or remnants from bone sculptures are not wasted but all added to resins, put into molds.

Mammoth ivory tusk

The sculptures are then cleaned and then dipped in dark hued stains that give them the brownish tinge. There is always a difference in weight between a resin ivory and real ivory as real ivory is very heavy...Read all article about your Mammoth Ivory fake or real?

Browse our beautifully Mammoth Ivory Collection

IvoryAndArt IvoryAndArt