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Return Policy
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Return Policy

RMA Request Form

Please complete all fields on this form and click on the SUBMIT button to receive a RMA# via e-mail.

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  • Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at IvoryAndart.com, you may return a product for a full refund less shipping.*

  • To qualify you must obtain an RMA# and return your item(s) within 30 days of receipt of your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number.)

  • Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact IvoryAndart Customer Service at 1-888-ART -7X24,24 hours a day , seven days a week. Please follow the instructions below carefully before returning items.

Return Procedure

  • Obtain your RMA# within 30 days  of receipt of your order via e-mail by submitting the short form or via phone by calling us at 1-888-ART -7X24,24 hours a day , seven days a week.

  • All parts, pieces and printed materials must be in their original packaging.

  • Please include a copy of your invoice and RMA# with your return.

  • Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.

  • Mail your return to:

    IvoryAndart.com

    Balfour 33, TLV,Israel,6521143

    IvoryAndart is an online retailer. Please note that we are unable to process walk-in returns.

  • Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.



* Excludes special promotions & Product Sales(No return for any Items on Sale or any item that bought at special price or during promotion).
 


IvoryAndArt Resources

Happy New Year - Year of the Horse 2014!

The Horse (seventh sign of the Chinese Zodiac) in Chinese Feng Shui symbolizes perseverance, strength, loyalty, victory, power, independent, strong spirited, speed and success. It is believed that placing the Horse figurines in your home or workplace will strengthen and enhance all the good traits and characteristics it represents in family members born in the year of Horse. It is no surprise that you can almost always find paintings and sculptures of horses in Chinese homes and businesses.
In Feng Shui, the horses are usually classified into Tribute Horse and Victory Horse.

The tribute horse brings fame, recognition and triumph over competitors, ensuring your talents and hard work are acknowledged and rewarded.
Victory horses are shown galloping, running upwards signifying upward mobility and promotion, steady and speedy climb to fame and success in career and life.
Read all article about YEAR Of The Horse

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Browse our beautifully Zodiac Collection

Mammoth ivory, Elephant Ivory - real or fake?

There is always a fear that the ivory sculpture that you bought might turn out to be a fake, because as a layman you may not be able to differentiate between a clever replicas and real ivory. However, with experience in this field and handling nearly all types of ivory, it becomes easy to differentiate just by seeing it.

Even though pure ivory can be of various quality and types, the fake ivory is made from resins. The powder that is left after sawing/carving ivory or remnants from bone sculptures are not wasted but all added to resins, put into molds.

Mammoth ivory tusk

The sculptures are then cleaned and then dipped in dark hued stains that give them the brownish tinge. There is always a difference in weight between a resin ivory and real ivory as real ivory is very heavy...Read all article about your Mammoth Ivory fake or real?

Browse our beautifully Mammoth Ivory Collection

IvoryAndArt IvoryAndArt

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