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Return Policy
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Return Policy

RMA Request Form

Please complete all fields on this form and click on the SUBMIT button to receive a RMA# via e-mail.

* Required Fields

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Order #:*

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Your personal information is safe with us. We will not share it, except as necessary to fulfill product orders or provide services on your behalf. For additional information, please see our Privacy Statement.

  • Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at IvoryAndart.com, you may return a product for a full refund less shipping.*

  • To qualify you must obtain an RMA# and return your item(s) within 30 days of receipt of your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number.)

  • Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact IvoryAndart Customer Service at 1-888-ART -7X24,24 hours a day , seven days a week. Please follow the instructions below carefully before returning items.

Return Procedure

  • Obtain your RMA# within 30 days  of receipt of your order via e-mail by submitting the short form or via phone by calling us at 1-888-ART -7X24,24 hours a day , seven days a week.

  • All parts, pieces and printed materials must be in their original packaging.

  • Please include a copy of your invoice and RMA# with your return.

  • Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.

  • Mail your return to:

    IvoryAndart.com
    Sheraton - TLV Hotel
    Hayarkon 115, TLV,Israel,63573

    IvoryAndart is an online retailer. Please note that we are unable to process walk-in returns.

  • Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.



* Excludes special promotions & Product Sales(No return for any Items on Sale or any item that bought at special price or during promotion).
 


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